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Samsung and ALICE Debut New Smartwatch Solution for the Hotel Industry

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Samsung Electronics America, Inc., and hotel operations platform ALICE today announced a new hotel management solution that uses smartwatches to improve staff communications, speed responsiveness to guests, and enhance customer service. With connected, LTE-capable smartwatches easily accessible on their wrist, hotel employees in key operations – such as housekeeping, maintenance, and bellman service – can manage customer requests and resolve incidents more quickly and efficiently across departments.

The wearable solution was created by Samsung SDS, which is Samsung’s software and solutions organization. The solution combines the ALICE hotel platform and a Samsung Gear S3 smartwatch to help hospitality workers—who are often mobile—enhance productivity and guest service through ‘hands-free’ connectivity. Luxury hotel company Viceroy Hotel Group brought together ALICE and Samsung, and will be first to implement the digital solution to help Viceroy’s employees, who are constantly on the move.

With this solution, when a guest request or urgent need arises (i.e. towel delivery, broken toilet, luggage pickup), the department’s employees receive silent vibration alerts via the smartwatch on their wrist. The appropriate employee can respond to and accept the task with a tap of the smartwatch, informing staff that someone is attending to the guest.  Managers can efficiently track tasks in real-time until service is completed.

The joint solution will debut at the HITEC 2018 conference in Houston, Texas, with demonstrations at the Samsung booth (#1929) and the ALICE booth (#2319) from June 18-21.

“This smartwatch solution from Samsung and ALICE provides a compelling tool for hotels, whose employees are often mobile, and require durable, hands-free operation for completing day-to-day tasks,” said Eric McCarty, Vice President, B2B Mobile Product Marketing, Samsung Electronics America. “With capabilities such as Samsung Knox built in, hotels not only have a wearable that keeps employees connected, but can be securely managed to meet specific business needs.

Transforming Hotel Communications

Samsung and ALICE’s hands-free solution is ideal for hotel staff who need to handle objects and complete tasks with both hands, while keeping eyes focused on nearby guests. This includes maintenance workers on a two-handed repair job, room service carrying trays and housekeeping handling cleaning devices and who do not have instant access to phones. This also eliminates risks of dropping devices on the job, silences disruptive radio communications, and does away with hotel ‘corkboard’ check-ins.

“Samsung and ALICE are not just delivering a watch as an access point into the hotel’s infrastructure,” said Alex Shashou, President of ALICE. “We are providing three main benefits to hotels, including returning time to the staff so they have more time to execute better service. We are giving the staff back their hands, so there is one less thing to carry or break.  And with a hands-free wearable as their main communications tool, we are restoring eye contact to hospitality – enabling the smile between guest and hotelier that has so long meant hospitality.”

In addition, the solution helps personnel across the hotel improve responsiveness, a key component of service in the industry, where most requests are interruption-driven and ongoing preventative tasks are superseded by reactive customer requests. Completing even mundane tasks –from fixing a clogged toilet to providing special VIP service—must be attended to in a responsive, quick matter to ensure success.

Accelerating Service at Viceroy

Viceroy Hotel Group, a modern luxury hotel brand with hotels and resorts around the world, will be first in the hotel industry to test the Samsung-ALICE wearable solution. The hotel is deploying the Samsung-ALICE smartwatch solution at their Viceroy L’Ermitage Beverly Hills property to provide staff with an easy-to-use device that is supportive of mobile workflows and contributes to customer satisfaction. With plans to roll out the wearable solution across their portfolio of hotels, Viceroy plans to shave minutes off each task-based request as a result of the smartwatch approach, increasing efficiencies.  Minutes make all the difference in service-based environments, which must remain sensitive to a guest’s time.

“In the true spirit of connection, it’s been exhilarating to bring together two leaders in their respective industries to help discover new ways to create game-changing solutions that will advance the hotel industry,” said Darren Clark, Vice President of Technology at Viceroy Hotel Group. “We are excited to be an intrinsic part of the creative process by finding ways to make the smartwatch an integral, productive part of our strategy, and provide our team with seamless, real-time communications with guests.”

The solution will be available this summer. For more information on the ALICE platform, visit here.

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TV When It’s On, Art When It’s Off: Samsung Transforms Your Living Room

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Samsung announced the evolution of its award-winning lifestyle TV, The Frame. With enhanced features, new customization options and more than 800 available works of art, The Frame for 2018 transforms the living room into a dynamic gallery space.

Owners of The Frame now have more ways than ever to customize the look and feel of their room. The Samsung Art Store, the world’s largest art platform for TV, houses an ever-growing and diverse library of artwork from some of the most prominent museums, galleries and artists around the world – including the recent addition of more than 30 iconic pieces of photography from The New York Times.

“We designed The Frame for consumers who love the function of a big, beautiful 4K UHD TV but struggle to design their room around an empty black screen when the TV is turned off,” said Dave Das, Senior Vice President of Consumer Electronics for Samsung Electronics America. “You can travel the world and still be hard-pressed to discover all of the art that is now available on The Frame. It gives consumers the freedom to design the room of their dreams, and the flexibility to change that design whenever they like.”

Whether they prefer to change the look of their room each season or want to bring a fresh vibe to their décor for a dinner party, consumers can customize The Frame to create their preferred aesthetic in any room. Thanks to an improved UI, owners of The Frame can browse different art pieces based on the color scheme of the room, or by a particular medium, like drawings or photography. Then, much like curating a music playlist, owners can create a personalized collection that shuffles through their particular selections as often as they like.

TV when it’s on…

The Frame features a crisp, clear 4K UHD screen with HDR10+ so users can view content just as the director intended. Similar to Samsung’s 2018 QLED TV line, The Frame 2018 comes with new smart capabilities that make it quick and easy to set up the new TV and access content. With Effortless Log-in, users can quickly transfer their Wi-Fi and Samsung account details from their phone to the TV via Bluetooth Low Energy (BLE) without having to remember or re-type in their password. And, Samsung’s proprietary Smart Hub menu enables consumers to intuitively navigate across streaming services, consoles and live TV while Universal Guide curates content based TV watchers’ unique tastes.

The Frame also comes equipped with Bixby, Samsung’s intelligence platform, so owners can use voice commands to bring up their favorite shows and control compatible smart lights, soundbars, cameras, door locks and more via Samsung’s SmartThings IoT dashboard.

…Art When It’s Not

When not in use, motion and brightness sensors convert The Frame from TV into a lifelike work of art. Just like how a framed picture looks different depending on time of day, these sensors also adjust the screen brightness based on the ambient light in the room.

The Frame seamlessly blends in with home décor. When mounted, it hangs flush to the wall thanks to Samsung’s proprietary No Gap Wall Mount. The Frame offers four customizable magnetic bezel options[3] – black, white, walnut and beige wood – so that users can easily swap colors to complement the color of the room. And the One Invisible Connection, a single slim and translucent cable that transmits both power and AV data to the TV, eliminates the clutter of cords beneath the TV and the need to place the TV near data or power outlets.

The Frame 2018 is available starting today on Samsung.com and will be available at retailers this month in 55” ($1,999) and 65” ($2,799) sizes.

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Galaxy S9 and S9+ Sunrise Gold Arrive in the U.S.

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Samsung announced that the Galaxy S9 and S9+ will be available in a new color in the U.S.: Sunrise Gold, starting June 24. Consumers will be able to purchase the new Sunrise Gold Galaxy S9 and S9+ at Best Buy stores, BestBuy.com and Samsung.com. In addition to Sunrise Gold, the Galaxy S9 and S9+ are also available in Lilac Purple, Coral Blue and Midnight Black.

“Whether you’re taking pictures at the beach, or watching movies on a long flight, your phone is essential for the summer. The Galaxy S9 and S9+ deliver the performance you want and need, and the new Sunrise Gold color gives you another option to showcase your personal style,” said Justin Denison, senior vice president, Mobile Product Strategy and Marketing at Samsung Electronics America. “The Galaxy S9 and S9+ are the fastest smartphones on the market so you can download movies in a snap, their cameras take great photos any time of the day and with expandable storage, you can keep, capture and share all your favorite content.”

With smartphone usage increasing 42 percent during the summer1, the Galaxy S9 and S9+ deliver on the features consumers want most in a smartphone:

Fastest Performance: According to recent data from Ookla2, the Galaxy S9 and S9+ are the highest performing smartphones on the market with the fastest download speeds—37 percent faster than the Apple iPhone X3. With access to carriers’ fastest network speeds, the Galaxy S9 and S9+ are perfect for downloading movies for long trips and sharing photos from amazing vacations.

Premium Camera: The Galaxy S9 and S9+ are loaded with Samsung’s best camera yet, which features a revolutionary Dual Aperture4 that self-adapts between ƒ2.4 and ƒ1.5 apertures. Because the camera adjusts to different lighting conditions just like the human eye, photos of a sunny afternoon at the beach will look just as good as photos of an evening around the campfire.

Memory Options: The Galaxy S9 and S9+ are built to keep up with all of consumers’ summer activities. With on-board storage of up to 256GB5, and expandable storage6 of up to 400GB, users can fill up on videos, music, and more, and never run out of space.

Galaxy Foundation: The Galaxy S9 and S9+ signature design and engineering touches—such as IP68 water and dust resistance7 and Infinity Display8, which features an adaptive contrast enhancement for use even in direct sunlight—are perfect for the summer. With all-day battery life9, Knox security and fast charging10, consumers can use their phone from day to night without any worry. And thanks to stereo speakers and a headphone jack, they can listen to the songs of the summer, all summer long.

Starting June 24, the Sunrise Gold Galaxy S9 will be available for a manufacturer’s suggested retail price of $719.99 (64GB), $769.99* (128GB) and $839.99* (256GB) and the Galaxy S9+ will run $839.99 (64GB), $889.99* (128GB) and $959.99* (256GB). Additionally, for a limited time, consumers can save up to $400 when they trade-in their phone for an unlocked Sunrise Gold Galaxy S9 or S9+ on Samsung.com11. At Best Buy, consumers can save up to $300 on select carrier models12.

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Do More from Anywhere with the New Samsung Chromebook Plus (V2)

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Samsung Chromebook Plus (V2)

Samsung Electronics announced the Samsung Chromebook Plus (V2), a 2-in-1 convertible designed to help people get the most out of Chrome OS wherever life and work take them. Available at Best Buy starting June 24, the Samsung Chromebook Plus (V2) is equipped with a built-in pen and offers a light, thin and stylish design that delivers versatility, portability and a premium experience at a competitive price point.

“Today’s consumers want to be able to maximize their communication while also expressing their creativity wherever they are, and the new Samsung Chromebook Plus fulfills that need, “ said Alanna Cotton, Senior Vice President and General Manager at Samsung Electronics America. “For those who choose Chrome OS, we wanted to give them a lot of reasons to choose the new Samsung Chromebook Plus, as it is designed especially for people who never stop moving, to match their pace and magnify their creativity.”

Delivering a Premium Chromebook Experience

As the number one leader in the premium Chromebook market according to NPD, Samsung’s growth continues to take place in the context of the shift to the cloud and the ability of Chrome OS to serve as a more complete operating system¹. The Samsung Chromebook Plus (V2) positions Samsung to maintain its leadership in this space, packing in new functionality and delivering the premium experience many new Chromebook consumers are seeking – all while maintaining its competitive price point.

 Built for Flexibility and Productivity

The Samsung Chromebook Plus (V2) puts productivity and entertainment at consumers’ fingertips and at the tip of the built-in pen. At 2.91 pounds, its thin design makes it easy to slip into a bag and carry all day – or use throughout the day with its extended battery life. Flipping its 12.2” FHD 1920×1080 resolution screen transforms it from notebook to tablet to sketchbook – and back – with two cameras for making it easier to stay connected with friends and sharing with the world. Plus, Chrome OS helps users get more done by providing access to millions of Android apps on Google Play.

Front and Rear Facing Cameras to Stay Connected – Communicate visually with the 1M front-facing camera and a 13M F1.9 rear-facing camera with autofocus. Simply fold your laptop into tablet mode and capture your view from any angle. The front camera is ideal for video chats with classmates or clients, friends or family. Plus, store photos and videos right on your cloud.

Unleashing Creativity – The Samsung Chromebook Plus (V2) stands out by comingwith a built-in pen. Experience the power and precision of the stylus. It’s always with you when you need it, and it never needs charging. Write a note, sketch out an idea, edit a document, sign a document, or even use the pen to magnify small text and capture carefully cropped screenshots.

Do More, Store More – Tackle anything that comes your way, wherever you are, with more power and more storage. The upgraded Intel® Celeron® processor and long-lasting battery keep you going all day.In addition to users’ personal cloud storage, the Samsung Chromebook Plus (V2) has 32GB of built-in storage, with the option to add up to 400GB with a microSD card (sold separately) – room for favorite photos, documents and music, as well as for storing movies to watch offline on the go.

Premium Design, Premium Experience – designed for comfort and peace of mind, with a curved-cap keyboard built to withstand spills up to 60cc. The device’s rounded edges offer users  a comfortable grip whether it’s being used as a notebook or a tablet. The Samsung Chromebook Plus (V2) offers even more functionality to users with multiple connected devices, including easy file sharing between Chromebook and mobile devices. Smart Lock from Google makes it easy to store and use passwords across your devices.

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